Customer Policies & Terms of Service

CUSTOMER POLICIES & TERMS OF SERVICE

Healthy Habits Food Services

Home-Style Taste • The Feeling of Home ❤️

Thank you for choosing Healthy Habits Food Services.

We are committed to providing fresh, hygienic, wholesome and home-style meals with reliable service, clear communication and customer care.

These Customer Policies & Terms of Service explain the rules applicable to all orders, meal plans and subscriptions.

By placing an order or subscribing to any meal plan, the customer confirms that they have read, understood and agreed to these policies.

QUICK SERVICE SUMMARY

Service ItemApplicable PolicyLunch cancellation, skip, modification or address changeRequest before 09:00 AMDinner cancellation, skip, modification or address changeRequest before 04:30 PMRequests after the cut-off timeMeal remains fully chargeableReusable tiffin returnReturn during the next applicable delivery cycleTiffin security deposit₹300 refundable depositOfficial customer supportWhatsApp: 9580547497

1. CUSTOMER SUPPORT

Our Customer Support Team can assist with:

• New orders and meal bookings

• Delivery-related queries

• Payment confirmation

• Subscription-related queries

• Meal cancellation or modification

• Meal skip or pause requests

• Delivery address changes

• Food and packaging concerns

• Service complaints

• General enquiries

For faster assistance, please provide your name, registered mobile number and relevant order or delivery details.

WhatsApp Support

9580547497

2. ORDER & MEAL SERVICE POLICY

Meals are prepared and planned according to customer orders and active subscriptions.

We make reasonable efforts to prepare meals fresh and deliver them according to the applicable schedule.

Please note:

• Meal availability depends on the selected plan or order.

• Menus may change based on meal planning and operational requirements.

• Ingredients or dishes may occasionally be unavailable due to seasonal or market conditions.

• Minor substitutions may be made to maintain service continuity.

• Dietary requirements or ingredient-related requests must be communicated before ordering.

3. DELIVERY POLICY

Meals are delivered according to the schedule applicable to the selected meal plan or order.

Delivery Guidelines

• Deliveries follow scheduled routes and applicable meal timings.

• Delivery times may vary depending on location, route and daily operating conditions.

• Traffic, weather, road conditions, vehicle issues, public events or other unavoidable circumstances may cause delays.

• Customers should remain available at the provided delivery location during the applicable delivery window.

• If the customer is unavailable, the delivery executive may attempt to contact them.

• Customers are responsible for providing a complete and accurate delivery address.

Delayed Delivery

If your tiffin has not arrived within a reasonable period of the expected delivery time, contact us on WhatsApp with:

Name + Location + Meal: Lunch/Dinner

Our team will check the delivery status and provide an update.

4. CANCELLATION & MODIFICATION POLICY

Strict Cut-Off Timings

Meal preparation, quantity planning and delivery arrangements begin in advance. Therefore, all cancellation, modification, skip and address-change requests must be received before the applicable cut-off time.

Lunch

Requests must be received before 09:00 AM.

Dinner

Requests must be received before 04:30 PM.

Requests After the Cut-Off Time

Requests received after the applicable cut-off time will not be accepted or processed.

• Lunch requests received at or after 09:01 AM will make the lunch meal fully chargeable.

• Dinner requests received at or after 04:31 PM will make the dinner meal fully chargeable.

Even a delay of one minute beyond the applicable cut-off time may make the request invalid.

This policy helps us reduce food wastage and maintain efficient meal preparation and delivery operations.

5. SKIP & PAUSE POLICY

Customers may request to skip a meal, subject to the applicable cut-off time.

Meal Skip Timings

• Lunch: Request before 09:00 AM

• Dinner: Request before 04:30 PM

Requests received after the applicable cut-off time will not apply to that meal, and the meal will remain chargeable.

Customers requiring a temporary subscription pause should inform our team in advance. Pause requests are subject to the selected subscription plan and applicable service terms.

6. DELIVERY ADDRESS CHANGE

Address-change requests must be submitted before the applicable meal cut-off time.

Customers must provide the complete updated address and relevant location details.

An address change will be effective only after confirmation by our authorized support team.

Healthy Habits Food Services is not responsible for delivery difficulties caused by an incorrect, incomplete or unclear address.

7. TIFFIN / CONTAINER RETURN POLICY

Where reusable tiffin boxes or containers are provided, customers must return the previous tiffin or container during the next applicable delivery cycle.

Customers must:

• Keep the tiffin or container safely in their possession.

• Avoid unnecessary damage or misuse.

• Return it during the next delivery cycle.

• Not transfer it to any third party.

• Avoid retaining it for an extended period.

Timely return of containers is essential for uninterrupted delivery operations.

8. TIFFIN BOX SECURITY DEPOSIT

A refundable security deposit of ₹300 applies to reusable tiffin containers.

The deposit will be refunded after the container is returned in acceptable condition and verified by our team.

If the container is not returned, is lost or is damaged beyond reasonable use, applicable replacement or recovery charges may be adjusted against the security deposit.

9. FOOD QUALITY & CUSTOMER FEEDBACK

We make reasonable efforts to provide fresh, hygienic, wholesome and home-style vegetarian meals.

Customers are encouraged to contact our Customer Support Team regarding concerns related to:

• Food quality

• Taste

• Quantity

• Packaging

• Missing items

• Incorrect items

• Delivery

• Service

Where applicable, customers may be requested to provide order details and photographs or videos to help us verify and resolve the concern.

We request customers to contact us directly before posting public complaints so that we have an opportunity to review and resolve the matter.

10. MENU & FOOD POLICY

Healthy Habits Food Services primarily offers Indian vegetarian cuisine inspired by home-style cooking.

Menus may change periodically to provide variety and accommodate seasonal ingredients.

Menu items may be modified or substituted due to:

• Seasonal availability

• Ingredient availability

• Market conditions

• Quality considerations

• Operational requirements

Any substitution will be made with the intention of maintaining meal quality and service continuity.

11. FOOD ALLERGIES & SPECIAL DIETARY REQUIREMENTS

Customers must inform our team about food allergies, intolerances or dietary requirements before placing an order.

Although reasonable care is taken during food preparation, our kitchen may handle a variety of ingredients. Therefore, we cannot guarantee an entirely allergen-free environment.

Customers with serious allergies or specific dietary restrictions should contact us before ordering to determine whether their requirements can be accommodated safely.

12. PAYMENT POLICY

Customers must make all applicable payments within the specified payment period.

Customers should:

• Verify the payment amount before payment.

• Retain payment confirmation or transaction details.

• Inform our team if cash is paid to a delivery executive.

• Provide transaction details or payment proof in case of a discrepancy.

Cash Payment Confirmation

If cash is paid to a delivery executive, immediately send a WhatsApp confirmation stating:

“₹____ paid to your delivery executive.”

This helps us verify and update the payment accurately.

13. SUBSCRIPTION POLICY

Subscription plans are governed by the duration, number of meals and terms applicable to the selected plan.

Before subscribing, customers should review:

• Subscription duration

• Number of meals

• Lunch or dinner applicability

• Delivery schedule

• Applicable charges

• Cancellation policy

• Skip policy

• Cut-off timings

Changes to an active subscription are subject to the applicable service policies.

14. CUSTOMER RESPONSIBILITIES

Customers are expected to:

• Provide accurate contact information.

• Provide a complete and correct delivery address.

• Remain available during the applicable delivery window.

• Submit cancellation and skip requests within the prescribed cut-off time.

• Return reusable tiffin containers on time.

• Make payments within the applicable payment period.

• Treat kitchen, support and delivery staff respectfully.

• Report service concerns promptly.

15. DELIVERY EXECUTIVE & STAFF CONDUCT

Our delivery executives, kitchen staff and support team work to provide a reliable service experience.

Customers are expected to communicate respectfully and professionally with all Healthy Habits Food Services personnel.

For disagreements, complaints or service issues, customers should contact our Customer Support Team for appropriate review.

16. UNAVOIDABLE CIRCUMSTANCES

Delivery or service operations may be affected by circumstances beyond our reasonable control, including:

• Heavy rainfall or adverse weather

• Traffic congestion

• Road closures or blockages

• Vehicle breakdowns

• Public events

• Infrastructure or utility disruptions

• Government restrictions

• Natural disruptions

• Other unforeseen circumstances

We will make reasonable efforts to minimize disruption and provide updates wherever possible.

17. POLICY ENFORCEMENT & EXCEPTIONS

These policies are intended to ensure fairness and consistency for all customers.

Any exception or adjustment granted in an individual case, whether as a goodwill gesture or due to special circumstances, does not create a precedent or guarantee the same exception in future orders.

Healthy Habits Food Services reserves the right to review and update these policies based on operational, customer-service and business requirements.

Updated policies may be published on our website and will apply from the stated effective date.

18. OFFICIAL CUSTOMER COMMUNICATION

Customers should use our official WhatsApp support channel for important service requests, including:

• Cancellation

• Meal skip

• Address change

• Payment confirmation

• Subscription modification

• Complaints

• Other service-related requests

A request communicated verbally to a delivery executive or another individual will not be considered confirmed unless acknowledged by our authorized Customer Support Team.

19. CUSTOMER INFORMATION

Customer information, including name, mobile number, delivery address, order details and payment-related information, may be used for legitimate business purposes, including:

• Order processing

• Meal delivery

• Customer communication

• Payment verification

• Subscription management

• Customer support

• Service improvement

We aim to handle customer information responsibly and in accordance with applicable requirements.

20. QUICK CUSTOMER REMINDER

Lunch

Cancellation, skip or modification requests must be submitted before 09:00 AM.

Dinner

Cancellation, skip or modification requests must be submitted before 04:30 PM.

Tiffin

Return the previous tiffin or container during the next applicable delivery cycle.

Security Deposit

A ₹300 refundable tiffin/container security deposit applies where a reusable tiffin is provided.

21. STAY CONNECTED

Instagram

@healthyhabitsfood.in

Follow us for food updates, offers and service announcements.

WhatsApp Channel

Follow our WhatsApp Channel for:

• Updated menus

• Special offers

• Important service updates

• Announcements

Website

www.healthyhabitsfood.in

22. OUR COMMITMENT TO YOU

At Healthy Habits Food Services, we believe good food is more than just a meal.

It is about comfort, care, consistency and the feeling of home.

Every day, we strive to provide food that is:

Fresh • Hygienic • Wholesome • Tasty • Timely • Home-Style

Thank you for your trust and support.

Your feedback helps us improve, your trust motivates us and your satisfaction remains one of our highest priorities.

Thank You for Choosing Healthy Habits Food Services

Healthy Habits Food Services

Home-Style Taste • The Feeling of Home ❤️

We strive every day to bring you fresh, home-style food prepared with care and delivered with commitment.