At Healthy Habits Food Services, we strive to offer quality and reliable food services, including daily tiffin services and customized catering solutions. This Cancellation and Refund Policy outlines the terms under which cancellations, changes, and refunds are permitted.

1. Cancellation Policy

1.1 Tiffin Services

• Daily/Weekly Subscriptions:

  • Cancellations must be made at least 24 hours in advance through your registered account, by phone, or via email.

  • Same-day cancellations will not be eligible for a refund or rescheduling.

  • For weekly or monthly subscriptions, you may request a hold or pause with 2 days’ prior notice.

• Permanent Cancellation:

  • If you cancel a weekly/monthly subscription permanently before the term ends, the unused portion may be refunded after deducting applicable service charges (See Section 2.1).

1.2 Catering Services

• Orders for catering must be canceled at least 5 days in advance of the scheduled event.

• Cancellations made within 5 days but more than 48 hours before the event may be eligible for a partial refund, subject to deduction of non-recoverable expenses (e.g., ingredient purchases, staff booking).

• No refund will be provided for cancellations made less than 48 hours before the event.

2. Refund Policy

2.1 Tiffin Services

• Eligible Refunds:

  • Refunds will be issued for services not rendered due to cancellations made within the permitted time frame.

  • If a subscription is canceled before its term, the balance amount (after deduction of service charges, discounts used, and transaction fees) will be refunded to your original payment method within 7–10 working days.

• Non-Refundable:

  • Missed meals due to failure to notify in time.

  • Complaints made after consumption of the food (unless the issue is verified by our quality team).

  • Partial-day or one-meal refunds for monthly subscribers (except in cases of service failure from our end).

2.2 Catering Services

• If eligible, refunds will be processed within 10–15 business days from the cancellation date.

• Refunds will be made via the original payment method unless otherwise requested.

• In case of postponement of the event (with sufficient notice), we may offer a credit note or reschedule instead of a refund.

3. Service Failures or Issues

• In case of non-delivery, late delivery, or quality-related concerns (e.g., spoiled food), please contact our support team within 2 hours of delivery with photo evidence (if applicable).

• Verified issues may be compensated through a replacement, discount, or refund, at our discretion.

4. Force Majeure

Healthy Habits Food Services shall not be liable for cancellations or non-performance due to events beyond our control including but not limited to natural disasters, pandemics, strikes, transportation issues, or government restrictions.

5. How to request

To initiate a cancellation or refund request, please contact us via:

• Email: healthyhabitsfoodservices@gmail.com

• Phone/WhatsApp: 9580547497

• Support Hours: 10:00AM - 08:00 PM

Please include your order ID, name, date of service, and reason for cancellation.

6. Changes to This Policy

We reserve the right to modify this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes your acceptance of any such updates.

Cancellation and Refund Policy